Return Policy - Right of withdrawal

Right of cancellation

A customer who is a consumer within the meaning of the Austrian Consumer Protection Act (“KSchG”) (hereinafter also referred to as the “Consumer Customer”) has the right to cancel a contract concluded in the online shop within 14 days without giving reasons.

The period in which this right of cancellation can be exercised is fourteen days from the date on which the Consumer Customer or a third party nominated by the same who is not the carrier takes possession of the goods. If a Consumer Customer has ordered two or more items in the context of a single order and the items are delivered separately, the period in which this right of cancellation can be exercised is fourteen days from the date on which the Consumer Customer or a third party nominated by the same who is not the carrier takes possession of the goods.

To exercise his/her right of cancellation, the Consumer Customer must inform the Tiroler Glashütte (Tiroler Glashütte GmbH, Weissachstrasse 28-34, A-6330 Kufstein, Austria, tel. +43 537264896, fax +43 537263225, e-mail address webshop@riedel.com) by means of an unmistakable declaration (e.g. a letter sent by post, fax or e-mail) of his/her decision to cancel a contract concluded in the online shop. The sample cancellation form can be used for this purpose, but the use thereof is not mandatory. If a Consumer Customer chooses to use this option, the Tiroler Glashütte will without undue delay send him/her confirmation via a permanent data carrier (e.g. by email) to the effect that it has received the notice of cancellation. If the Consumer Customer does not receive an answer within two days, the Tiroler Glashütte would kindly ask him/her to send an e-mail or to call it on the phone number +43537264896.

In order to comply with the cooling-off period, it is sufficient for the Consumer Customer to send notification that he/she is exercising his/her right of cancellation before the cooling-off period has expired.

Consequences of cancellation

If a Consumer Customer cancels a contract concluded in the online shop, the Tiroler Glashütte will refund all payments received from the Consumer Customer, including any shipment costs (with the exception of additional costs incurred if the Consumer Customer should choose a method of shipping different from the most cost-efficient standard shipping option offered by the Tiroler Glashütte), without undue delay and at the latest within fourteen days from the date on which the notice of cancellation of the contract by the Consumer Customer is received by the Tiroler Glashütte. The repayment will, unless otherwise explicitly agreed with the Consumer Customer, be made by the Tiroler Glashütte using the same payment method as was used for the original transaction; under no circumstances will the Consumer Customer be charged a fee for this repayment. Tiroler Glashütte may withhold the refund until either the items have been returned to it or the Consumer Customer has provided evidence that he/she has sent back the items, depending on which date is earlier.

The Consumer Customer must return or hand over the items to Tiroler Glashütte GmbH, at Kobernausserwaldstrasse 25, A-5212 Schneegattern, Austria, without undue delay and in all cases within 14 days of the date on which he/she informs the Tiroler Glashütte of his/her cancellation of the contract. The deadline will be deemed to have been observed if the items are despatched before the fourteen-day deadline has expired.

The Consumer Customer will be required to bear the direct costs of returning the items.

The Consumer Customer will be required to pay compensation to the Tiroler Glashütte for any potential reduction in value of the items if this reduction in value is due to unnecessary handling on the part of the former for the purpose of testing the quality, characteristics and functions of the items.