Return Policy - Right of withdrawal

A customer (hereinafter also referred to as “Consumer Customers”) who is consumer as defined by the Austrian Consumer Protection Act (“KSchG”) has the right to withdraw from his order within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which the Consumer Customer, or a third party other than the carrier and indicated by the Consumer Customer, acquires physical possession of the ordered goods. In the case that the Consumer Customer has ordered multiple goods in one order which are delivered separately, the withdrawal period will expire after 14 days from the day on which the Consumer Customer, or a third party other than the carrier and indicated by the Consumer Customer, acquires physical possession of the last good.

To exercise the right of withdrawal, the Consumer Customers must inform Tiroler Glashütte us (Tiroler Glashütte GmbH, Weissachstraße 28-34, A-6330 Kufstein, Austria, telephone number +43 5372 64896, fax number +43 5372 63225, e-mail address webshop@riedel.at) of his decision to withdraw from his order by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). The model withdrawal form may be used, but this is not obligatory. If the Consumer Customer uses this option, Tiroler Glashütte will communicate to the Consumer Customer an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay. If the Consumer Customer does not receive such acknowledgement of receipt from Tiroler Glashütte within 2 working days, Tiroler Glashütte kindly asks to send an e-mail to webshop@riedel.at or to call Tiroler Glashütte at +43 5372 64896.

To meet the withdrawal deadline, it is sufficient for the Consumer Customer to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If the Consumer Customer withdraws from his order, Tiroler Glashütte shall reimburse to the Consumer Customer all payments received from him, including the costs of delivery if any (with the exception of the supplementary costs resulting from the Consumer Customer’s choice of a type of delivery other than the least expensive type of standard delivery offered by Tiroler Glashütte), without undue delay and in any event not later than 14 days from the day on which Tiroler Glashütte is informed about the Consumer Customer’s decision of withdrawal. Tiroler Glashütte will carry out such reimbursement using the same means of payment as the Consumer Customer used for the initial transaction, unless expressly agreed otherwise; in any event, the Consumer Customer will not incur any fees as a result of such reimbursement. Tiroler Glashütte may withhold reimbursement until Tiroler Glashütte has received the goods back or the Consumer Customer has supplied evidence of having sent back the goods, whichever is the earliest.

The Consumer Customer shall send back the goods or hand them over to Tiroler Glashütte GmbH’s address Kobernausserwalderstr. 25, A-5212 Schneegattern, Austria, without undue delay and in any event not later than 14 days from the day on which the Consumer Customer communicates the withdrawal to Tiroler Glashütte. The deadline is met if the goods are sent back before the period of 14 days has expired.

If the customer uses the return service provider offered by Tiroler Glashütte, Tiroler Glashütte will bear the cost of returning the goods. If the customer uses another return service provider, the customer shall bear the cost of returning the goods.

The Consumer Customer is only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.